Terms and Conditions

1. Acceptance of Terms

By subscribing to or using WpPatrol’s WordPress maintenance services (the “Services”), you agree to these Terms of Service. If you don’t agree, don’t use the Services.

2. Who We Are

WpPatrol is operated by Tasyier International LLC, registered at 5203 Juan Tabo Blvd STE 2B, Albuquerque, New Mexico 87111, USA. These Terms govern your use of our website, client portal (portal.wppatrol.com), and maintenance Services.

Nothing on this site constitutes a legally binding offer of services. Submitting a contact or quote form does not establish a business relationship until a subscription or service agreement is confirmed.

3. The Services

WpPatrol provides WordPress maintenance under three subscription tiers (Essentials, Growth, Business) and, separately, one-time fix services, as described on our Plans & Pricing page. Feature inclusions, response time commitments, and guarantees vary by tier as published on that page at the time of your subscription.

4. Eligibility

The Services are intended for businesses and individuals aged 18 and over, acting on their own behalf or on behalf of a business entity they’re authorized to represent.

5. Client Accounts and Site Access

To deliver the Services, we require access to your WordPress site, typically administrator-level or scoped access credentials. You’re responsible for:

Providing accurate, working access credentials
Notifying us promptly if access changes or is revoked
Ensuring you have the legal right to grant us access to the site and its content

We recommend, and may require, that you provide access via a dedicated administrator account rather than shared credentials, for security and accountability.

6. Billing and Payment

All subscription plans are billed monthly, with no minimum commitment or long-term contract.
Prices are shown and billed in your local currency, based on your location, with a manual currency switcher available.
Annual billing is not currently offered. It’s planned for the future, and subscribers will be notified when it becomes available.
You may cancel at any time. Your plan remains active through the end of your current billing period, with no partial-month refund and no proration.
There is no setup fee. Every new subscription includes a free baseline health check performed internally before maintenance work begins.
At checkout, you’ll be asked to confirm you agree to these Terms and our Privacy Policy, and to consent to immediate service start. For EU and UK customers, this consent means you’re giving up your statutory 14-day right of withdrawal in exchange for service beginning right away rather than after a waiting period. See our Refund Policy for details.

7. Service Levels and Response Times

Response time commitments (currently: Urgent issues at 24, 12, or 4 to 6 hours depending on tier; Normal requests at 48 or 24 hours depending on tier, as published on our Plans & Pricing page) are service targets we commit to meeting under normal operating conditions.

8. Guarantees

Hack cleanup guarantee (Business tier only): if your site is compromised while you’re an active Business tier subscriber, we clean it up at no additional cost.
Emergency Fix guarantee (one-time fixes): Emergency Fix services are offered on a “fixed or you don’t pay” basis.
Guarantees apply only to the specific scenarios described above and do not extend to unrelated issues, pre-existing conditions not disclosed at signup, or damage caused by third parties after our work is complete.

9. Client Responsibilities

You’re responsible for:

The legality of your website’s content
Maintaining your own copies of any content or data not covered by our backup services
Timely payment of subscription fees
Providing accurate account and billing information

10. Acceptable Use

You may not use the Services to maintain or support websites that host illegal content, facilitate fraud, or violate applicable law. We reserve the right to suspend or terminate Services for such use.

11. Intellectual Property

You retain full ownership of your website, its content, and your data. WpPatrol retains ownership of its own trademarks, portal software, documentation, and materials.

12. Disclaimers and Limitation of Liability

The Services are provided on an “as available” basis. We do not guarantee uninterrupted or error-free service. To the maximum extent permitted by law, our total liability for any claim arising from the Services is limited to the total fees you paid us in the three (3) months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

13. Termination

We may suspend or terminate your access to the Services for breach of these Terms, non-payment, or abusive conduct toward our team. You may cancel your subscription at any time as described in Section 6.

14. Governing Law

These Terms are governed by the laws of the State of New Mexico, USA, without regard to its conflict of law principles. Any disputes will be resolved in the state or federal courts located in New Mexico. If you’re a consumer located in the EU, UK, or another jurisdiction that provides you with mandatory consumer protections under local law, this section does not remove those protections, they apply regardless of the governing law stated here.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email to active clients and/or a notice on the website.

16. Contact Us

If you have questions about these Terms, please contact us:

Email: support@wppatrol.com
Address: 5203 Juan Tabo Blvd STE 2B, Albuquerque – New Mexico (87111), United States