Refund Policy
- Effective Date: July 31, 2026
- Company: Tasyier International LLC
- Support Email: support@wppatrol.com
EU/UK Right of Withdrawal
For customers in the EU and UK, consumer protection law provides a statutory right to withdraw from a distance contract for services within 14 days. By checking the consent box at checkout (“I agree to the Terms of Service and Privacy Policy, and consent to immediate service start”), you confirm that you want your plan to begin immediately and acknowledge that you are giving up this withdrawal right once service starts. Without this consent, standard EU/UK withdrawal rights would otherwise apply during the first 14 days.
Subscription Plans
All WpPatrol subscription plans (Essentials, Growth, Business) are billed monthly with no long-term contract.
- You can cancel at any time from your client portal.
- Your plan remains active through the end of your current billing period.
- We don’t offer refunds for partial months or unused time within a billing period, since you’re never charged again after cancelling and can cancel at any point before your next billing date.
One-Time Fixes
- Routine Fix: a flat fee for minor issues. If we’re unable to resolve the issue and it’s clearly due to our inability to fix it, the fee is refunded.
- Emergency Fix: offered on a “fixed or you don’t pay” basis. If we can’t fix the issue, you’re not charged.
- Complex/Custom Work: scoped and quoted individually before work begins. Refund terms for custom work are agreed upon at the time of quoting, since scope and circumstances vary.
Routine and Emergency Fix refund decisions are made case by case. Refunds aren’t issued where the issue turns out to be outside the scope originally described, was resolved successfully, or where the client caused delay or additional complications after work began.
4. One-Time Services
One-time services (e.g., WordPress migration, error fixing, malware cleanup) are non-refundable once work has started.
If no work has begun within 24 hours of purchase and you wish to cancel, you may be eligible for a full refund upon request.
Hack Cleanup Guarantee
Business tier subscribers are covered by our hack cleanup guarantee: if your site is compromised while your Business plan is active, cleanup is included at no additional cost. This is a service guarantee rather than a refund scenario, since no separate charge applies.
How to Request a Refund
To request a refund under any of the above scenarios, contact us at refund@wppatrol.com. We aim to respond to refund requests within 2 business days.
Chargebacks
If you have a billing concern, please contact us before initiating a chargeback with your bank or card provider. Most billing issues can be resolved directly and faster than a formal dispute process.
Contact us
Questions about this policy: support@wppatrol.com.